Terms and Conditions

Easy Repayment Plan LTD – Terms and conditions of Business Introduction:

Our aim at Easy Repayment is to help you on your way to been repayment free, we aim to be transparent in all our dealings with you so that you understand every aspect of the Easy Repayment Plan. These terms and conditions of business therefore explain our obligations to you and your commitment to us, so please take time to read them carefully.

• “Agreement” means the agreement between you and we made in these Terms and conditions of Business.
• “Cleared Funds” Means any, postal orders or bankers drafts made payable to us which we have received from you; any monies which we have received into our client Account from you by electronic transfer (Such as standing order, direct debit or bank giro credit transfer) and which have not been returned unpaid within five working days, and or any cheques which we have received from you which have not been returned unpaid within seven working days.
• “Client Account” Means the account where any monies held on behalf of our clients is kept and which is not used for the purpose of our own business.
• “Authority to Act form” means the form enclosed with these terms and conditions of Business which we ask you to sign to give us authority to contact your creditors  and to act on your behalf
• “Creditors” Means all of the people or businesses you have told us you owe money to and who are included  in your Easy Repayment Plan
• “fees” Means the initial fee and the monthly fee.
• “Initial fee”  Means your first monthly contribution, which is paid by you to us as an initial fee for our services, and which is not used to pay your creditors.
• “Monthly fee” Means the monthly fee payable for our services. This is an amount equal to 15% of your monthly contribution, apart from your first monthly contribution which is the initial fee.
• “Monthly Contribution”  Means the total amount which is paid every month by you to us throughout the Easy Repayment Plan. Apart from your first monthly contribution payment which is the initial fee, this is made up of the monthly Repayment to be made to your creditors, and our monthly fee and any other payments as instructed or agreed with you.
• “Monthly Repayments” Means the part of the monthly contribution to be paid by us on your behalf to your creditors.
• “Easy Repayment Plan” Means the plan of the monthly contributions by which you repay your creditors through us and pay for our services, prepared by us based on the information provided by you, as revised periodically.
• “Services” Means the services we agree to provide you with under this Agreement as Repayment advisors and managers
• “Term” Means the period running from the start of this Agreement as defined in section 1.2 until we stop providing you with services. An estimate of how long the term will last set out in your Easy Repayment Plan as issued by us in accordance with clause 2.1.
• “Terms and condition of Business” Means terms of business.
• “Us” and “We” means Easy Repayment Plan Ltd, Whose registered office is at BRE, Building 3, Watford, WD25 9XX company Registration no ******** to whom we transfer our obligations and rights under this agreement.
• “you” Means you, the person entering into this Agreement named in the Repayment Management Plan.

  Appointment and Term

• You appoint Us and We agree to act on your behalf and to provide the services.
• This Agreement will start when you confirm your acceptance of these Terms and Conditions of Business either by returning the completed Authority to act form or if earlier, the day when we receive the Initial fee from you in cleared funds.
•  This Agreement will continue for the term, unless ended earlier by you or by us as set out in section 5.
•  You have a right to cancel the Agreement at any time during the first 7 days of the Term. “days “ here include Saturdays, Sundays and public holidays .You can do this by writing to us at the above address or by telephone on 0845 257 8954 saying you wish to cancel. We will then refund to you any Fees already paid to us that are cleared Funds
  

 Our Obligation to you

• Based on the information provided by you to us, we will review your income, outgoings and living expenses and prepare and send you an Easy Repayment Plan based on the debts to be included in your plan. This will indicate a monthly contribution which we believe you can afford and an estimate of how long it will take you to repay your creditors.
• Once the agreement starts we will notify your creditors of our involvement and will attempt to agree with them revised payment terms on your behalf. We will attempt to persuade your creditors to accept reduced monthly repayments from you, not to charge interest and to either suspend or withdraw any recovery, or similar , proceedings ,which they may already have taken against you or may have threatened to bring against you. Whilst we will attempt to agree revised payment terms with your creditors we cannot stop your creditors from continuing to charge you interest and other charges, or from continuing any current, or bringing any future , recovery proceedings against you if they want to do this . If your creditors continue to charge you interest or other charges during the Term of your Easy repayment Plan it may be necessary for you to make additional payments at the end of your Easy Repayment Plan to clear your debt to your creditors.
• If your circumstances change and you are unable to meet the payments set out in the Easy Repayment Plan, we shall attempt to re- negotiate with your creditors and arrange with you a revised Easy Repayment Plan. We will in any event periodically review your situation, normally every six months or earlier if your creditors insist, and will prepare and issue a revised RMP with you and your creditors if this is appropriate.
• We shall keep you informed of all material communications between you and your creditors and us, and we shall deal with all communications from your creditors to us (or to you and provided by you to us) appropriately.
• We may if requested be able to provide our clients with basic Bank Accounts, these will be provide via a partner company and are subject to they own Terms and Conditions.
  

• You must provide Us with full, accurate and honest details on the form we provide to you of your net income, outgoings, creditors and dependants and you must also provide us with details of any outstanding judgment against you or any actual or threatened court proceedings. You must, where possible, send to us copies or originals of documents to confirm these details.
• You must make the agreed monthly contribution payments to us in accordance with the Easy repayment Plan, these contributions will pay for the initial fee, the monthly fee and the monthly Repayments to your creditors
• You must allow us to negotiate on your behalf with your creditors.
• You must send us originals or copies of all correspondence you receive from your creditors so that we can deal with them on your behalf. Your correspondence will be scanned and stored by us as an electronic image and the original paperwork destroyed. If originals are provided we can only return them to you if you request this prior to posting.
• During the term you must not make any payments directly to your creditors unless you have notified us in advance that you propose to do so and we have agreed that such payment can be made.
• You must tell us if your circumstances change so that you are or may become unable to maintain the level of monthly contribution payments or if there has been an improvement in your circumstances so that you are able to increase your level of monthly contribution payments. We will require two weeks notice from you to make any amendments to any direct debit or standing order arrangements. You make for payment of the monthly contribution payments to us.
• During the term you must incur no further debts, weather on credit or otherwise, other than those relating to your normal living expenses.
  

• All contribution payments that we receive from you in cleared funds will be paid directly into your client Account. The only payments which we make out of our client Account are payments of our fees: and payments of the monthly repayments to your creditors in accordance with the contribution.
• We will distribute the monthly Repayments amongst your creditors in accordance with the Easy Repayment Plan normally within five working days of receipt of the monthly contribution from your cleared funds. If there is a delay in any payment to creditors which is not beyond our control for more than 21 days, we shall take the appropriate action to put you in the position you would have been in if the payment had been made within five working days in cleared funds and shall make good any additional interest which has accrued and any default charges that have been applied to the account as result of the delay.
  

• You have the right to cancel this Agreement under section 1.4.
• You may also end this Agreement at any time by giving us two weeks prior written notice which you may serve at any time whether or not you believe we may have been in breach of our obligation s under this Agreement in the event of cancellation under section 5.2 we reserve the right to retain the initial fee.
• We may end this Agreement at any time by giving you two weeks prior written notice if any of the following happens; you fail to make two successive monthly contributions payments or; you are otherwise in serious breach of this Agreement or have persistently committed a series of minor breaches (even if any one individual breach would not necessarily be regarded as a serious breach on its own)or you become bankrupt , file a bankruptcy petition , make an arrangement  or composition with your creditors generally, or make an application to a court of competent jurisdiction for protection from your creditors generally.
  5.4 When this agreement ends; our duties and obligations under the Agreement will come to an end; your liability to your creditors will continue to the extent that any amounts you owe to your creditors remain outstanding over and above the repayments made to them under the Easy repayment Plan; and you may within 30 days of the end of this agreement request us to send you copies of all paperwork received from you or your creditors that has been retained by us as a retained image.
•  If your financial circumstances change during the term of this Agreement We may refer you to our Repayment Advisors, or Financial services staff to Identify a solution which better meets your needs at the time.
  

• We agree to keep confidential all information received from or about you. We will not pass this information to anyone else without your permission, except in line with Data protection statements contained in section 7 or such of your creditors as is necessary in order for us to negotiate repayments with such creditors
• If you have opted to receive information from us by text messaging or e-mail , you are responsible for the security of your mobile telephone or personal computer and must take all reasonable precautions to prevent anyone else from accessing your information, including using all security features available to- and for informing us immediately if your mobile or personal computer is lost or stolen, your number or e-mail address changes or if you suspect someone may have access to the information we send you.
  

• Please read this statement carefully as it explains what personal information we collect about you and how we use this information.
• We collect personal information about you both directly from you when you apply for our services and from your creditors as authorized by your Authority to Act form we may also collect further information as a result of managing your Easy Repayment Plan.
• We will use your personal information to provide our services to you and in particular to prepare and issue your Easy Repayment Plan, negotiate with your creditors on your behalf; and keep you informed about your RMP and our services.
• Subject to section 7 .5 we may also use your personal information to contact you to provide you with details of other products and services which we think may be of interest to you. Including those offered by selected third parties. We may share personal information with these selected third parties and they may contact you directly to provide you with details of such products and services.
• You may contact us by writing at any time to the Data protection Manager at our address given above, for further information.
• Please note that we may record and monitor your telephone calls to us for training purposes.

• This Agreement is governed by English Law
• All fees are exclusive of any applicable value added tax (VAT)
• This Agreement sets out the entire agreement and understanding between you an us and supersedes all prior agreements,
• understandings or arrangements (whether oral or written) relating to the provision of the services.